Financial services and financial inclusion
Africa is the continent with lower financial inclusion indicators than the global average. The advent of mobile banking platforms raises great hopes for improving financial inclusion on the continent. In both cases, citizen consumers have less information about their financial transactions than the financial institutions providing them with these services. Many of these providers have used this information imbalance to their advantage, often favored by the lack or weakness of enforcement of regulatory texts intended to promote financial inclusion to increase their profits to the detriment of consumers. They often find themselves over-indebted, underinsured or unfairly overcharged.
The actions carried out by our members focus on advocacy with the public authorities in favor of the adoption or application of appropriate legislative and regulatory frameworks taking into account consumer expectations and the promotion of financial inclusion.